Assalam O Alaikum,

As we all know, we get abusers on our chat from time to time, and it's frustrating to deal with them.
Whether you are the one being abused or just an innocent by-stander, or even an admin, it's sometimes
difficult to understand what we should do about them: Abuse them back, or ignore?
We get caught up in emotions, especially if our family is abused, and it's easier said than done to ignore them.
I saw this great hadith recently and it really made things clear on what we should do in such a situation.

Once, Amirul Mo'mineen Ali b. Abi Talib, peace be upon him heard someone abusing Qambar, and Qambar was about to answer back.
So, Amirul Mo'mineen Ali, peace be upon him, called out to Qambar:

"Take it easy O, Qambar! Leave the one who abuses you to be ashamed of himself,
so that Allah is pleased and Satan is resentful and your adversary is punished.
For, By He Who, split the grain and created the breathing man, nothing from a believer
pleases His Sustainer better than forbearance; and nothing makes Satan more indignant
than the silence; and the fool is best punished when totally ignored."

--- Al-Amali, 14th Assembly