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GALAXY S3 PROBLEM

Problem: Random Freezes

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The Galaxy S3 keeps freezing randomly. A small number of users reported this problem last year, but it has been cropping up far more frequently in 2013. If you experience this problem with a brand new S3, you should be returning it to get a replacement. The bulk of issues being reported now relate to phones that people have had no problems with for months suddenly developing a random freezing habit. This seems likely to be a software problem and could be related to an Android update, possibly 4.1.2.

Workarounds: You can hold down the Power button and Restart or Power off and turn it on again. That seems to work for most people, but it won’t stop the problem from coming back. You can also pull the battery, but we don’t recommend that. You could also just wait, many people report that the issue fixes itself, but it may take 15 minutes or more and it can return at any time. Some people have reported a reduced frequency by turning off Wi-Fi or the mobile data connection, but that’s not convenient. You could try rolling back the software. Some people report success with this, but others say they have only reduced the frequency of freezing.

Solutions: There are only two solutions that people are reporting consistently. One is returning the device to Samsung for repair. In a number of cases a faulty motherboard is deemed to be the cause and replacing it results in perfect operation. If you’re under warranty this might be your best bet. That obviously points to a hardware problem, and yet other people have reported the problem just resolving itself when they ignored it, which would suggest a software problem. We’ll keep following this and post an update if another solution pops up.